There is no question or doubt in anyone’s mind that COVID-19 has changed our payment behaviors. From the dramatic increase in online shopping and delivery to no contact curbside pickup, a massive decrease in the use of cash, more retail card terminals enabling digital wallet and tap-and-go technology, and more. These changes happened to keep us safer, but are they all here to stay?
Speakers from across the payments industry share their insights on these changes, offering a glimpse at what has the potential to continue in a safer, faster payments world versus what’s likely to go back to what we knew before COVID.
Key Takeaways:
- How consumer payment changes impact financial services offerings
- What the increase in P2P, omnichannel and eCommerce trends means for open banking
- Benefits and negative impacts to real-time payments and digital banking
- Next steps for financial institutions given the increase of click-and-collect
- The blurring of lines between payments and data, and how to improve the customer experience
AAP & APRP credits: 1.8
SPEAKERS:
Peter A. Davey, AAP - SVP, Head of Product Innovation, The Clearing House
Matthew R. Friend - Vice President, Global Real-time Payments, Visa
Avery Miller, MBA - Head of Commerce Transformation and Optimization, PayPal
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