"Being an NCP has better equipped me in assisting our respondent banks with fraud, adjustments, claims, returns, etc.  We service community banks that may not have the knowledge or resources to confidently handle these situations.  I have also become more familiar with the ECCHO site as well as the resources and benefits of membership I can recommend to these banks to better assist them." - Tiaeh A.

"We are a correspondent bank so we are always assisting our respondent banks with issues like check adjustments, etc. I am now better equipped to help our banks get the resolutions they are seeking. I can also share what I've learned with my coworkers so they have more knowledge to assist our banks." - Shana T.

"NCP knowledge has help me with daily check processing issues.  I have been able to teach my team and handling breach of warranty claims. NCP has helped me be the SME for check processing." - Mayra M.

"Since obtaining my NCP certification, I have successfully recovered tens of thousands of dollars in check losses. This program has been a true game-changer in our bank's ability to correctly handle the various types of check fraud that are on the rise." - Holly S.

"I don't have a specific story, but being an NCP has saved the bank from losses.  Knowledge about check warranties to correctly submit Warranty Breach Claims for our customers to recover funds.  Knowledge about ECCHO rules to submit Rule 9 claims.  Knowledge about return timeframes and correct return reasons to save bank from losses due to late returns, or from incorrect return reasons being used.  Knowledge about Cashier's Check liabilities when customers claim they were lost/stolen and want a replacement.  Knowledge about Check Adjustment reasons & timeframes.  Knowledge about URCC Adjustments.  These are just a few of the knowledge bases i have used over the years to save our bank and its customers from losses, and reduce risk". - Tara M.